Frequently asked questions

Appointments

Why can’t I see past a certain date in the appointment bookings?

If you find that you cannot see any appointments past a certain date in the appointment booking calendar, it would be because your practice has set up a booking window limit.

 

Please contact your practice if you have any questions regarding this.

Can I book other appointment types?

The option to add different appointment types such as nurse, on the day, diabetes etc. is there for practices, so if you cannot see this then it was their decision not to include it.

 

Please contact your practice and tell them you would like see a certain appointment type become available in the myGP app.

Book and cancel GP appointments with your smartphone

We have made finding an appointment that suits you as easy and patient-friendly as we can.

Why can’t I find any appointments?

If you have logged into myGP and not found any appointments in the Book Appointment section, it is most likely down to two reasons:

 

  1. All available appointments have been booked
  2. Your practice has not selected any appointments to be available in the app

 

If you do not see any free appointments to book, then please contact your practice, as they are responsible for managing the appointments that you see on the app.

 

If your practice says that they are using the app and you should be able to see free slots, then please message us through the feedback centre available within the app (Settings > Send Feedback) and we can look into this for you.